eServe - Multi Brand Out warranty service Solutions
eServe provides multi-brand out-of-warranty service support for home appliances and consumer electronics. Our service process brings together customer booking, technician coordination, fault diagnosis, repair estimates and follow-up support.
Customers can contact our office to book a service request, discuss an appliance problem or follow up on an existing repair. Each request is recorded with a ticket number so our team can track its progress and respond to subsequent queries.
Why Customer or Brand has to choose eServe
What a customer need in service:
- Timely service and clear communication.
- An explanation of service charges and spare-part costs before repair approval.
- A recorded service request with a reference number for follow-up.
- Support when a repair is delayed or requires another visit.
We use a documented service process to coordinate customer requests, technician visits and follow-up communication.
Formula 111:
- Record the customer’s request, issue a ticket number and coordinate the technician visit.
- Aim to complete a repair that does not require replacement parts during the first visit, where diagnosis and working conditions allow.
- When parts are required, explain the estimate, availability and expected next steps before proceeding.
We arrange a technician visit within 24 hours of booking. Repair completion depends on the fault, the appliance condition and the availability of suitable spare parts.
3S(Sort, Straighten & Sustain)
- Sort: Record the appliance issue, customer location and service requirement to plan the visit.
- Straighten: Coordinate the appointment and prepare for the reported fault. The technician confirms the diagnosis during inspection.
- Sustain: Maintain the service record and handle customer follow-up through the same ticket reference.
Customer Satisfaction
Customer feedback helps us review communication, appointment coordination and repair support. Customers can contact the office with their ticket number when they need an update or wish to report a concern.
Happy Calling
Our office handles service enquiries and follow-up requests. Keeping the ticket number available helps the team locate the relevant service record.
We will not hear. We listen
We listen to the reported appliance problem, explain the next step and communicate in a language the customer understands wherever possible.
Responsive
Our call centre operates every day from 8 AM to 10 PM. Technician working hours are 9 AM to 8 PM. Appointment coordination and repair updates are handled through the office.
We are human not a machine
Clear, respectful communication is part of our service process. Customers should understand the diagnosis, estimate and any reason for a change in the repair schedule.
An issue is important, but a customer is more important
If a repair needs additional diagnosis, another visit or a part that is not immediately available, we explain the situation and record the follow-up against the customer’s ticket.
Service Network in Telangana
Our service coordination includes Hyderabad, Secunderabad, Kukatpally, Mehdipatnam, Uppal, Dilsukhnagar and other locations covered by our service network.
For requests outside the main service locations, contact our office before booking. The team will confirm whether the appliance type and location can be supported.
Sharing the complete address, appliance model and reported fault helps us coordinate the appropriate service visit.
Customer Support/Call Management
Our call centre is available every day from 8 AM to 10 PM. Technician visits are coordinated during working hours of 9 AM to 8 PM.
Each customer receives a ticket reference, such as ES26010001, through our office communication process. Use this reference when requesting a service update or raising an escalation.
We have maintained customer service records in spreadsheets for the past five years. These records help our office follow the history of a request and track subsequent communication.
After inspection, the technician explains the reported fault and the proposed repair. Where a replacement part is required, the estimate and part details should be discussed before work proceeds.
We source OEM spare parts from the market. Availability and compatibility are checked for the appliance model. If the required part is unavailable, our team explains the next step before proceeding.
To book a visit or follow up on an existing request, call +91 7337443480. Keep your ticket number available when contacting the office about an existing repair.
Explore our services: Air Conditioner Repair , Refrigerator Repair , Washing Machine Repair , LED TV Repair , Geyser Repair and Microwave Oven Repair .
View service locations or contact eServe for booking and coverage enquiries.