eServe - Home Appliance Repair Hyderabad | AC Fridge Washing Machine Service

eServe - Multi Brand Out warranty service Solutions

Why Customer or Brand has to choose eServe

What a customer need in service:

Customer want in time service,
Low cost of service charges and spare costs.

We have some customer satisfaction indexes which we follow to satisfy the customer.

Formula 111:

Once we receive a call from the customer, Will book a complaint and he will get a confirmation message. In 20 minutes customer will get a call from our Service Provider/ technician.
One visit non-spare call closure.
One-shot spare call closer.

3S(Sort, Straighten & Sustain)

Sort:- Prioritizing the customer as per their requirement and attending the calls.
Straighten -Once call scheduled or to be attended we and our technicians will go along with maximum requirements of the problems and will try to close the calls in one shot. If it is repairable will repair it, if not will order the spare part form on site itself.
Sustain:-Each and every call will audit from our backend management team for customer satisfaction. Every customer is important to us. Every home must be happy with our services.

Customer Satisfaction

Happy Calling

We need customer feedback to improve our service, for that we will make calls to listen about services.

We will not hear. We listen

Listening is not enough in the service industry. if we don’t respond to our customers. It is critical to get customer satisfaction. We assure the customer that will listen to your problems will respond accordingly.

Responsive

Response time is crucial in our organization. We as a company we need our customers happy with our services, hence we are implemented Formula-111 to focus and reduce dissatisfied customers and make customers happy.

We are human not a machine

While answering our customers’ questions or solving their complaints, we will try to show some human faces instead of using technical and foreign languages. We will speak with our customers in the local language and will try to close customer complaints faster and will make him happy.

An issue is important, but a customer is more important

While rejecting a repeated call from a customer for a complaint about their durable or electronics. We want to listen to their attachment with the object, we want to explain about his or her waiting time for a spare pending or call attending. We will convey customers with our friendly conversation about service delay.

Service Network in Telangana

Government of Telangana is focusing to develop the Hyderabad towards the rural side, at the same time Consumer Durable companies are also looking to develop their share in market do they have sufficient network as they need to serve in a better way to customer .We have end to end support for the plan which is shown above will keep high KPI whereas the Brands is looking for.

Our vast network in Telangana will keep consumer durable customers happy and brand growth in rural Telangana.

We do have our network remote areas or New districts like Mulugu, Kothagudedm, Peddapally, Manchiryal, Wanaparthy, Narayanapet, Gadwal where the brand services even struggling to give services.

Service Network in Andhra Pradesh

Services of Electronics or Home Appliances is a challenge to the Brands majorly in Coastal Andhra. Major Problems will arrive for on-time service and reschedule the service of central Govt job holders homes like Naval Base in Vizag. We have a major setback service network in this area.

Remote services in Srikakulam and Vijayanagaram is also a big challenge.

Our Strong Network will give you a good leadership in Andhra Pradesh Consumer Durable market.

Major Focus of Amaravathi Area. Where the capital is building and real estate is drastically growing. In this customer or the builder will look good brand service to develop their projects.

Customer Support/Call Management

We are operating our call center morning at 6 am to Evening at 10 pm. Customers can reach us early mornings to late evenings also.

We are offering our services through Web CMS. Web CMS will be operated in our Network for same-day closure, faster feedbacks, and best support to brand and customer. Customers or a dealer can book a complaint on our website without calling our call center. It is easy and mobile-friendly. We are operating Chat session in our website for best support to customer.

Core Leadership

Vijay Prabhu Shivarchaka

18 year's of Experiance in Electronics and Home Appliances Operations (South India)

Home appliances and Consumer Durables like - LED, LCD, Refrigerators’, AC (Air Conditioners )Washing Machines, Professional camera’s , Handy cam’s ,Digital Still Cameras, Small Home Appliances & Geyser’s. .

Laptops, Desktop’s,Think client’s, Projectors (including Cinema Projection Digital).

I worked for Bajaj Allianz General Insurance Company Limited,HSIL LTD (hindware), LLOYD ELECTRIC & ENGINEERING LTD, Panasonic India Pvt Ltd, Samsung India Electronics Pvt Ltd, HP systems (HP Service), IBM systems in different roles as a executive to Regional Network manager. I have decided to open a service network in Telugu states. Then after we are started eServe for out warranty exclusive services. Why should we depend North indian network sites (reliance resq, F1 Serices, Serve mobi even we depending on Justdial, Urban clap, Sulekha and OLX ) Even no one knows who is coming for what, will you expect good service from them even after 3months , will you ?